Manage approved AI answers

Choose the right answer type

Use a standard answer for stable company policy such as insurance, compliance, paperwork, detention, and operating qualifications. Use live load data for ETA, check-in, delay, break, arrival, and delivery questions.

Review and publish

1. Open AI, then Knowledge Base.
2. Review the question, answer, audience, and communication channel.
3. Confirm whether current shipment context is required.
4. Publish only after an authorized reviewer approves the wording.
5. Review usage history and unanswered questions regularly.

Safe fallback

If an approved answer or required load context is unavailable, the assistant should stop and route the question for human review. Never place passwords, API keys, customer secrets, or private credentials in an answer.